Privacy Policy

Last updated: 2 November 2026

This Privacy Policy ("Policy") describes how Oylo, LLC ("Company," "we," "us," or "our") collects, uses, and protects your information when you use our services (the "Service"). Your use of the Service constitutes acceptance of this Policy. If you do not agree with any part of this Policy, please discontinue using the Service.

1. Information We Collect

We collect the following types of information:

Personal Information: Information that identifies you, such as your name and email address, provided when creating an account or purchasing credits. Note: Payment details are processed by third-party services (e.g., Stripe, Link), we do not collect or store this information.
User-Generated Content: Content you create or store while using the Service, such as projects, presets, and recordings.
Usage Data: Information about how you interact with the Service, including features accessed, time spent, and system activity logs.
Technical Data: Details about the devices and browsers you use to access the Service, such as your IP address, operating system, and browser type.

2. How We Use Your Information

We use the information we collect to:

Provide and improve the Service.
Comply with applicable legal obligations, such as tax reporting and fraud prevention.
Respond to customer support inquiries.
Communicate updates and changes to the Service via email, in-app notifications, or other reasonable means.
Analyze usage patterns to improve features and functionality.

3. Data Retention

Stored Content: Your projects, presets, and recordings are retained for your use unless you request their deletion or terminate your account.
Account Data: Personal information is retained as long as your account is active or as needed to comply with legal obligations, such as tax reporting, fraud prevention, or compliance with financial regulations.

4. Sharing Your Information

We do not share your personal information with third parties, except in the following cases:

Service Providers: We may share data with trusted third-party vendors to facilitate cloud storage or analytics. Note: We do not collect, store, or share any payment information. Payments are processed directly through third-party services (e.g., Stripe, Link).
Legal Compliance: We may disclose information to comply with legal obligations, protect our rights, or prevent fraud.

5. Security Measures

We implement industry-standard security measures to protect your data, including:

Securely storing your projects, presets, and recordings to ensure their availability and protection.
Encrypted data storage and transmission.
Restricted access to sensitive information.
In the event of a data breach, we will notify affected users promptly and take appropriate steps to mitigate risks.

6. User Rights

You have the following rights regarding your data:

Access and Correction: Request access to or correction of your personal data.
Deletion: Request deletion of your projects, presets, or account data.
Portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at privacy@oylo.io.

7. Cookies and Tracking

Our Service uses cookies and similar technologies to:

Enhance user experience.
Analyze usage patterns to improve features and functionality.
Store user preferences for a tailored experience.

We do not use cookies for advertising or tracking activities outside of the Service. You can manage cookie preferences through your browser settings.

8. Third-Party Services

The Service relies on third-party infrastructure services, such as cloud storage and analytics providers, to operate efficiently. These services do not engage with or access the content of your data. We ensure that these third-party providers comply with industry-standard security practices to protect your information.

9. Updates to This Policy

We may update this Policy from time to time. Significant changes, such as updates affecting how we handle your data or your rights under this Policy, will be communicated through email or the Service. Examples of significant changes include introducing new data-sharing practices or changes to user rights. Your continued use of the Service after updates signifies your acceptance of the revised terms.

10. Contact Us

If you have questions or concerns about this Policy, please contact us at privacy@oylo.io.

By using the Service, you acknowledge that you have read, understood, and agree to this Privacy Policy.